Join our team

Medstar Group, one of the leaders in the plastic manufacturing world in the Middle east; has been in the plastic manufacturing field since 1976. We have 3 large factories that operates several product lines; house ware, catering, kitchen and cleaning tools. With over than 60 injections machines, 10 thermoforming machines, 4 extruders and 5 cleaning machines.
IT HelpDesk

Job Description:
• Provide help desk support for all users (hardware, software, and peripherals).
• Troubleshoot network connectivity problems.
• Troubleshooting network ,ADSL ,Windows & Office .
• Diagnosing and solving hardware or software faults.
• Testing and evaluating new technology.
• Report, resolve or escalate problems and issues using central Helpdesk.
• Assist remote support teams with activities related to site when it’s necessary.
• Assets Inventory Maintain up-to-date inventory of all IT equipment.
• Provide training for general PC skills for users (Windows, MS office or other training since required).
• Follow up with ISP for Network connectivity for all our sites to ensure network availability on 24/7 basis .
• Building reporting system and documentation (e.g  templates to be filled) and providing frequent reports as requested .
• Learning new software / hardware and expanding users’ knowledge on exiting software / hardware .
• First point of contact in all computer hardware and software problems and requests.
• Educate and give orientations to users when needed on IT related issues
• Ensure smooth operations by minimizing down time.
• Ensuring effective maintenance and regular inspections of the hardware.

Job Qualifications:
• Bachelor degree in computer science or equivalent.
• Minimum 2 years’ experience in a similar position.
• Flexible and proactive approach to teamwork.
• Very good communication skills.
• Good learning and troubleshooting skills.
• Problem analysis and solving.
• Well planned and organized.

Medstar Misr
Zone A6, 10th of Ramadan,
Al Sharqiyah, Egypt

Medstar Industrial Industrial Zone B2,
Misr & Sudan St,
10th Of Ramadan, Egypt


Sister Company
Star House is a retail arm of the Medstar Group that specializes in all types of household products. Opened in late 2011 at Obour City

Kitchen Ware ,Home appliance, Electronics, Catering, Cleaning Tool, Gifts, Cash and Carry, Lightening, Soft Furnishing, Bath, Laundry.

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